Contact Clonylab
The Clonylab team reads every message. The fastest way is email or the chat button at the bottom right of the page.
What to write about
| Topic | What to include |
|---|---|
| Account or sign-in problem | Tell us the email address on the account and what you see on the screen. |
| Billing, plan or refund | Write within 7 days of the payment, with the date and what went wrong. The refund rules are in the Terms. |
| A voice sounds wrong, or something does not work | Tell us the voice name, your browser and device, and paste the sentence that failed. |
| Misuse of a voice or a cloned voice | Send the link or file and what is wrong. The Terms forbid impersonation and deception. |
| Privacy question or data request | Say what you would like to know or have removed. The Privacy policy lists what we store. |
Before you write
Many answers are already on the pricing page (plans and limits), the standard voices page (every voice, with a sample) and the home page FAQ. Read more about who we are on the About page.
Questions and answers
How do I reach the Clonylab team?
Email support@clonylab.com, or use the chat button at the bottom right of the page. The team reads every message.
How do I ask for a refund?
Write within 7 days of the payment, with the date and what went wrong. The refund rules are in the Terms.
What should I send when a voice sounds wrong?
The voice name, your browser and device, and the sentence that failed.
How do I report misuse of a voice?
Send the link or file and say what is wrong. The Terms forbid impersonation and deception.
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